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1a. Relating to your latest interaction with the Customer Care Consultant, how satisfied are you with the Contact Centre as a channel of support for others? (0 being very unsatisfied and 10 being very satisfied)

1.b What is the primary reason for the score that you gave us?
3787

Please rate how satisfied are you with the following (0 being very unsatisfied, 10 being very satisfied):

012345678910
2. The Customer Care Consultant's Product Knowledge.
3. Reliability of the Customer Care Consultant following up on your issue.
4. The resolution provided by the Customer Care Consultant.

5. SingPost Contact Centre is easily accessible as channel of contact when I have any issues. [1 being high effort, 5 being low effort]

6. What one thing we can do to improve or WOW your service experience?
3793


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