1a. Relating to your latest interaction with the Customer Care Consultant, how satisfied are you with the Contact Centre as a channel of support for others? (0 being very unsatisfied and 10 being very satisfied) 0 1 2 3 4 5 6 7 8 9 10 1.b What is the primary reason for the score that you gave us? 3787 Please rate how satisfied are you with the following (0 being very unsatisfied, 10 being very satisfied): 0 1 2 3 4 5 6 7 8 9 10 2. The Customer Care Consultant's Product Knowledge. 0 1 2 3 4 5 6 7 8 9 10 3. Reliability of the Customer Care Consultant following up on your issue. 0 1 2 3 4 5 6 7 8 9 10 4. The resolution provided by the Customer Care Consultant. 0 1 2 3 4 5 6 7 8 9 10 5. SingPost Contact Centre is easily accessible as channel of contact when I have any issues. [1 being high effort, 5 being low effort] 1 2 3 4 5 6. What one thing we can do to improve or WOW your service experience? 3793